Front-Desk Automation — £99/mo
The admin you keep meaning to do, done automatically.
Missed-call text-backs, review requests, reminders, and quote chasing — written in your voice, sent from your number, running while you’re on the tools. Set up once in a 30-minute call.
What runs in the background
Six automations. Real messages.
Every template below gets rewritten in your words during setup, and you approve each one before it ever sends.
Missed-call text-back
You’re under a sink and can’t answer. Within seconds the caller gets a text: “Sorry I missed you — I’m on a job. Reply here or I’ll call you back by 5pm.” Most callers ring the next plumber if they hear voicemail; this keeps them yours.
Example message
“Hi, this is Dave’s Plumbing — sorry I missed your call. Reply here with your postcode and the problem, and I’ll come back to you within the hour.”
Review requests
The day after a job is marked done, the customer gets a polite text asking for a Google review with a one-tap link. Sent at the right moment, automatically, every time — not just when you remember.
Example message
“Thanks for having us out today! If you were happy with the work, a quick Google review helps a small business massively: [link]”
Appointment reminders
Customers get a reminder the evening before and the morning of every booking. No-shows and “sorry, forgot you were coming” days drop off sharply.
Example message
“Reminder: Dave’s Plumbing is booked for tomorrow between 9–11am. Reply C to confirm or R to rearrange.”
Quote & invoice chasing
Sent a quote that went quiet? It gets a friendly nudge after 3 days, and again after 7. Unpaid invoices get chased on a schedule so you never have to write the awkward message yourself.
Example message
“Hi Sarah — just checking you got the quote for the bathroom refit. Happy to talk through any of it. It’s valid until the 28th.”
New-enquiry instant reply
Every form fill or WhatsApp message gets an immediate response with next steps, even at midnight. Speed wins jobs: the first business to reply gets the work more often than the cheapest one.
Example message
“Thanks for getting in touch! We cover your area. Reply with a photo of the issue and we’ll text you a rough price tonight.”
Neighbourhood follow-up
Finished a roof on Elm Street? Past enquirers and the surrounding streets can get a card or message: “We just did number 14 — here’s what it cost.” Warm, local, specific. The best lead source most trades never use.
Example message
“We’ve just replaced three roofs on your street this month. If yours is the same age, a free 10-minute inspection might save you a winter emergency.”
Why customers keep this for years
Automations are invisible when they work — and painful to switch off.
Once your no-show rate drops and your Google reviews start stacking up, turning this off means going back to missed calls and forgotten follow-ups. That’s why we don’t need a contract to keep you: the system earns its place every week. And if it ever doesn’t, you cancel and keep your number, your reviews, and your customer list — all of it was always yours.
FAQ
Straight answers
Do I need new software or apps?
No. It runs on top of your existing phone number and calendar. You keep working exactly as you do now — the automations happen around you.
Will my customers know it’s automated?
The messages are written in your voice and sent from your number. They read like you sent them — because you approved every template during setup. Anything a customer replies comes straight to you.
How long does setup take?
One 30-minute call to connect your number and calendar and approve the message templates. Everything is live the same week.
What does it cost?
£99/month flat, or £279/month bundled with Local Ads for Trades. One-off setup is included. Cancel any month with 30 days’ notice.
What results should I expect?
The honest answer: it depends how many calls you currently miss and how few reviews you ask for. Trades that miss 5+ calls a week typically recover several jobs a month from text-back alone, and review counts climb steadily because asking becomes automatic.
Set up once. Benefit every week.
One 30-minute call to connect your number, approve your messages, and switch it on. £99/month, no contract, cancel any time.