Privacy Policy

1. Who We Are

BangQuark ("we", "us", "our") is an AI-powered marketing agency registered in England and Wales, with its principal place of business in Manchester, UK. We operate the website at https://bangquark.com and provide marketing services including ad campaign management, lead generation, AI conversation and booking automation, and reporting analytics.

BangQuark is the data controller for personal data collected through this website and our services. You can contact us at: [email protected] or by calling +44 (753) 714 3578.

2. What Personal Data We Collect

We collect personal data in the following ways:

• Contact and enquiry forms — name, email address, company name, phone number, and any message you provide.
• Get Started / onboarding forms — business details, website URL, marketing goals, and budget ranges.
• Email communications — content and metadata of emails exchanged with us.
• Website usage data — IP address, browser type, pages visited, time spent, referral source, and device information (collected via analytics tools).
• Cookies and tracking pixels — see our Cookie Policy for details.
• Service delivery data — performance data, campaign metrics, and reports generated as part of our service engagement.

We do not knowingly collect data from individuals under 18 years of age.

3. How We Use Your Data

4. Who We Share Your Data With

We may share your personal data with:

• Service providers and sub-processors — including cloud hosting providers, CRM systems, email delivery services, and analytics platforms (e.g., Google Analytics, Meta Pixel) acting on our instructions.
• Advertising platforms — aggregated or pseudonymised audience data shared with Google Ads and Meta Ads for campaign management purposes.
• Professional advisers — solicitors, accountants, and insurers, under duties of confidentiality.
• Regulatory or law enforcement authorities — where required by law.

We do not sell your personal data to third parties.

5. International Transfers

Some of our service providers are located outside the UK/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place — such as UK Adequacy Regulations, Standard Contractual Clauses, or equivalent mechanisms — in compliance with UK GDPR.

6. How Long We Keep Your Data

• Enquiry / contact data — 2 years from last contact, unless a contract is entered into.
• Client service data — 6 years after contract end (for legal and accounting purposes).
• Marketing communications consent — until you withdraw consent or unsubscribe.
• Analytics data — as configured in the respective analytics tool (typically 14–26 months).

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate or incomplete data.
• Erasure — ask us to delete your data in certain circumstances ("right to be forgotten").
• Restriction — ask us to limit how we use your data.
• Portability — receive your data in a structured, commonly used, machine-readable format.
• Object — object to processing based on legitimate interest or for direct marketing.
• Withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Cookies

We use cookies and similar tracking technologies on our website. Please see our Cookie Policy for full details on what we use and how to manage your preferences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: